Microsoft noted that “If you have a device running Windows 10 Version 2004 with a built-in screen (such as a laptop or tablet) and a connected external display set to Duplicate your primary screen, you might see both monitors flicker and the external monitor go black if you try to draw using an Office app (such as Word). The bug only seems to rear its ugly head when Windows 10 Version 2004 users try to draw. That’s because the Windows Update - the update that installs Windows 10 Version 2004 - introduced a bug into the operating system.
However, if you are running Windows 10 on a laptop or tablet and you have an external monitor connected to it, you might want to first find out what version of Windows 10 your device is running. Even software updates can introduce bugs that make computer screens go dark.Ĭomputer experts usually recommend that you first check for a bad physical connection when your screen goes black. A black screen can be the result of many issues, such as a misbehaving graphics card or a bad connection between the computer and the display. So, too, is trying to figure out why it happened. Having to stop working on your computer because your screen suddenly goes black is frustrating. Learn about this bug and what Microsoft is doing about it.
A bug in Windows 10 Version 2004 is causing external monitors to go black when users try to draw using certain apps.
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